Content that you can count on
At OnPay, we know that running a small business often means making high-stakes decisions each day. Whether you’re just opening your doors or have been operating for years, navigating the nuances of payroll taxes, human resources, and benefits administration can feel like a full-time job. The information you rely on has a very real impact on your bottom line.
Core principles
- Accuracy above all: Getting things right is the key to being useful. Outdated or incorrect information wastes your time instead of saving it, and that’s the last thing we want to do.
- Clarity and readability: We speak payroll, HR, and benefits, and our goal is to be expert translators. We use your language, ditch the unnecessary jargon, and keep our writing clear and accessible.
- Actionable guidance: We want you to walk away confident about the next steps. Whether we’re explaining a complex topic or pointing you to the right resources, our goal is to empower you to move forward.
Editorial guidelines that go further
This is why OnPay has a comprehensive review process for the resources we publish. From articles and eGuides to video and interactive tools, our goal is to provide the most accurate, up-to-date, and trustworthy information so you can focus on what you do best. And if we don’t have the exact answer? We’ll always do our best to point you in the right direction for further research.
Here’s what happens before we click the publish button.
| Editorial phase | What we do | Who is involved |
| Deep-dive research | We spend hours researching a topic, verifying payroll laws, and reviewing best practices before we begin drafting. | - OnPay editorial team
- Subject matter experts
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| Expert fact-checking | Every draft is reviewed for clarity, context, and accuracy. Many of our fact-checkers have firsthand experience helping small businesses navigate these exact challenges. | - Bookkeepers
- Chartered financial analysts (CFAs)
- Certified public accountants (CPAs)
- Benefits experts
- Human resource experts
- Enrolled agents
|
| Readability and jargon check | Our aim is to make sure concepts are easy to read, actionable, and won’t put you to sleep. | - OnPay editorial team
- Subject matter experts
|
In tune with each topic
Once the foundation is set, it’s reviewed by a credentialed accountant or enrolled agent outside our editorial team. We also work with experts who have firsthand experience helping small businesses to share what they’ve learned over the years in an unbiased way.
Experienced professionals
Our subject matter experts include bookkeepers, chartered financial analysts, enrolled agents, benefits consultants, certified public accountants (CPAs), and human resource experts. These experts review for clarity, context, and arguably the most important element: the facts!
Freshness matters
Payroll and HR laws rarely stay static. From changing minimum wages to states adopting retirement mandates, the facts move fast. That’s why we regularly review and refresh articles. You’ll typically see a date at the top of our guides so you know exactly when the content was last reviewed, so you aren’t running your business on last year’s news.
Keeping marketing speak to a minimum
We want to be sure you don’t feel overwhelmed when researching a topic. Once drafts have been fact-checked and verified, we focus on stripping out the corporate-speak so you can get straight to the insights.
Contributors
Every contributor and reviewer is listed at the top of each page. At any point, you can read their bio, view their credentials, and see a list of the articles they’ve contributed to.
No matter if you’re learning about the payroll process, getting up to speed on HR compliance, or building your benefits program, our aim is to keep topics easy to understand — with guidance from professionals who can bring their own professional (and sometimes personal) experiences helping small businesses to the table.
We are always listening
We strive to get everything exactly right, but we’re also human. State laws and local regulations can pivot quickly. We welcome your feedback and will quickly update the content to remain as helpful as possible for the entire small business community.
If you ever spot a rule that’s shifted in your area, or if a specific tax detail doesn’t look quite right, please reach out to let us know.
There are some items to note.
- Resources are for informational purposes only and should not be relied on for tax, legal, or accounting advice. It always makes good business sense to consult your own advisors for formal advice.
- Many of the subject matter experts who contribute have experience working with small business owners. We often ask them to share examples of how they’ve helped clients address challenges (and to help you see how this may apply to your situation). That said, every scenario is a little different. Please keep in mind that it’s always a good idea to speak with a business consultant who understands the specific needs of your operations, industry niche, and any unique setup you may have in place.
- Our goal is to provide the most useful, comprehensive insights to help you get closer to the answer you are looking for. When a topic requires specific regulatory or compliance guidance, we highly recommend verifying details with official sources such as the IRS website, the U.S. Department of Labor, or your state government website. Whenever possible, we’ll link directly to these resources to save you a step.
And if you’re ever in doubt, consult an accounting professional, it always makes good business sense to consult an accounting professional, attorney, human resources expert, or an individual in your network you trust.
Moving forward
Thank you for including OnPay as part of your learning process. Even though there can be a lot to keep up with, the ins and outs of payroll, HR, and benefits should not be a roadblock. If you ever have any questions, a topic you’d like us to cover, or information you’d find helpful, we’d love to hear from you. Good luck as you grow your business, and we’re excited to be a part of the journey.