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ADP Run vs QuickBooks Payroll

Find out how these two payroll providers compare when it comes to pricing and features,
including the latest ratings and reviews:

ADP Run vs QuickBooks Payroll:
Compare ratings and reviews

Small businesses and industry experts have shared their payroll software insight and advice.
See how Run by ADP and QuickBooks Payroll stack up.

Run by ADP

QuickBooks Payroll

Ease of Setup

8.7
7.9

Ease of Admin

9.1
8.1

Quality of Support

8.9
7.5

Performance

9.4
Not available

Reliability

9.3
8.9

Customization

8.8
Not available

Reporting

9.2
Not available

Ease of Setup

Run by ADP

8.7

QuickBooks Payroll

7.9

Ease of Admin

Run by ADP

9.1

QuickBooks Payroll

8.1

Quality of Support

Run by ADP

8.9

QuickBooks Payroll

7.5

Performance

Run by ADP

9.4

QuickBooks Payroll

Not available

Reliability

Run by ADP

9.3

QuickBooks Payroll

8.9

Customization

Run by ADP

8.8

QuickBooks Payroll

Not available

Reporting

Run by ADP

9.2

QuickBooks Payroll

Not available

Customer review data on this page is all from G2.com. Links and additional resources.

ADP Run vs. QuickBooks Payroll:
Compare features and pricing

When it comes to your payroll provider, you shouldn’t have to sacrifice essential features to get the best value. See how Run by ADP and QuickBooks Payroll compare when it comes to features and cost.

Run by ADPQuickBooks Payroll
Pricing
Base priceNo published price. Negotiate with sales. Price is per pay run, not monthly.Starts at $75 per month tiered pricing
Per worker costNo published price. Negotiate with sales. Price is per pay run, not monthly.Starts at $6 per person tiered pricing
Full-service payroll
Automated federal and state tax filings and payments Included Included
Local tax filings and payments Not available Not available
Unlimited pay runs Additional fees Included
Multi-state payroll Additional fees Included
Edit or cancel a pay run Additional fees Additional fees
Multiple pay rates and schedules Included Included
Garnishments Included Included
Accounting and time tracking integrations Included Included
New hire reporting Additional fees Included
Year-end filings, W-2s, and 1099s Additional fees Additional fees
Onboarding and employee self-service
Employee self-onboarding Included Included
Employee self-service portal Included Included
Document e-sign for I-9s and W-4s Included Additional fees
Send and sign offer letters electronically Additional fees Not available
Employee lifetime account access Not available Not available
HR and team management
Manage and track time off Additional fees Included
Org charts Additional fees Not available
Document storage and audits Additional fees Not available
Custom onboarding workflows Not available Additional fees
Benefits and compliance
Medical, dental, and vision plans Additional fees Via SimplyInsured
Integrated workers’ comp plans Additional fees Additional fees
Integrated 401(k) plan Additional fees Pay premiums only
Reporting and usability
Payroll and employee reports Included Additional fees
Real-time reporting filters Not available Additional fees
Custom report designer Not available Not available
Customer support
Setup and data migration Additional fees Additional fees for customized setup
Expert phone support Included Additional fees for extended support hours
Chat support Not available Included
Accuracy guarantee Not available Additional fees

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Decide what payroll features you need

The right payroll provider should make it easier to pay and manage your team. Consider what features you’ll need to run your business more efficiently — and what price point will give you the best value.

  • What kind of value can I expect from a potential provider?

    It’s hard to measure value without upfront pricing. If figuring out the price is more complicated than cost-per-employee with a few basic pricing tiers, you may want to look for a payroll provider with a simple, transparent pricing structure. Many payroll providers include essential services like multi-state payroll with integrated workers’ comp plans, tracking PTO and time-off accruals, and electronic offer letters in their basic package.

     

    Both ADP Run and QuickBooks charge fees for services outside of basic everyday payroll, like setup and migration, year-end filings and payments, operating in multiple states, or local city taxes. And neither offer any sort of customizable report. Some providers include these services in their basic plan. Also, ADP charges per pay run, while Intuit’s QuickBooks charges a flat monthly fee. If you pay employees more than once a month (like most businesses), that can mean ADP Run is more expensive than it looks.

  • Will a provider integrate with my accounting and time tracking software?

    When you choose the right combination of payroll, time tracking, and accounting softwares, your business can sync all its finances and save a lot of time. Good payroll software should allow you to integrate your favorite apps seamlessly.

     

    Many small business owners choose QuickBooks Payroll because they want a service that integrates smoothly with QuickBooks accounting software. And while QuickBooks’ two products do integrate well, ADP does offer a QuickBooks Online integration (for an extra fee). It should also be noted that we found other providers that offer QuickBooks integrations that are even more nuanced and customizable than QuickBooks’ own integration. Similarly, both companies offer basic payroll reporting, but it’s less flexible than some competitors we found.

  • Can I expect a provider to help with HR and employee management?

    The purpose of a payroll service is to save you time by simplifying the process of paying your team. But having a team also means hiring, maintaining paperwork, and keeping employees in the loop. Since you’ll already be needing to take care of these HR to-dos and more, it’s worth looking for a payroll provider that can streamline employee management with tools like electronic offer letters, custom onboarding workflows, storing and auditing employee documents, and tracking time off.

     

    Both these companies save small businesses time by offering employee portals that allow workers to answer questions on their own. ADP Run can service most basic HR needs as well, but only if you’re willing to pay extra. On the other hand, QuickBooks doesn’t offer any built-in HR functionality (though you can get access to outside HR advisors by upgrading). Neither provider simplifies the onboarding process with services like reporting new hires, e-sign for offer letters, or org charts. Other providers offer a lot more functionality in this area at a lower price.

  • What help will I receive when it comes to compliance?

    Failure to stay compliant with federal, state, and local employment laws can result in unexpected fines and potential liabilities. In this age of remote work, a good payroll provider will ensure compliance in every state with services like integrated workers’ comp, access to harassment training, and lifetime employee accounts that let former employees access key documents without your help. A great payroll provider will also offer integrated 401(k) plans, and health benefits like medical and dental plans.

     

    For an extra fee, both QuickBooks and ADP RUN can help with the workers’ comp policies that almost all small businesses are required to carry. They can also both help with multi-state payroll, but ADP Run charges additional fees for that as well. As your payroll gets more complex, it’s also good to have proactive expert help by your side, so it’s worth taking a close look at how current clients rate the service they receive.

  • Can I easily access customer support when I need help?

    You should have access to real experts for help, whether it’s a complex tax issue, or just getting started. Customer reviews lend valuable insight into how each company’s support teams treat their customers. But in addition to their reviews, you should also look out for any extra fees to get that support, as well as when it’s available to you.

     

    QuickBooks will let you start a chat for free, but extended phone support can require long hold times, and extra fees for help with setup make it a little harder to get started. ADP also charges for setup and migration help, and while it comes with expert phone support, long hold times and no option for online chat can make asking a quick question difficult. Other providers receive higher customer ratings for their support, so if it’s important to you, it may be worth looking further into other payroll providers.