Start a support ticket

We understand it’s important to keep payroll moving, even when you hit a snag. Starting a support ticket ensures you get the best help, the fastest, without having to explain your situation to multiple people. You even get real-time updates about our progress.

Your information

First Name*

Last Name*

Email address*

The email you use to log into OnPay.

Company ID*

The ID number associated with your OnPay account. Providing this number helps verify your account so we can get you the right help even faster.

Where can I find this ID number?

Help topic*

Tell us which of these most closely relates to your question. This helps us route you to the best team for assistance.

Let us know a few more details about your tax question:

Choose your state (if applicable)

Choose tax year

Describe your question in a few words*

Tell us the reason for this support request (ex: “Tax error”, or “Can’t run payroll”). This will serve as the subject line for this ticket.

Please elaborate: What can we help with?*

Now, tell us everything we need to know to help. Provide as many relevant details as you can, so our experts have everything they need to get you going.

Optional: Securely share any notices, forms, screenshots, or documents that we may need to help look into your question.

Helpful articles

We have lots of resources in our Help Center to address commonly asked questions.

Check out the links below for detailed guidance.