Client Experience Professional – Full-Time

The Client Experience team is responsible for helping our clients identify solutions in a simple and transparent way. We fully understand that it is our clients’ successes that make us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

 

Responsibilities:

  • Provide Tier 1 customer support.
  • Learn and navigate OnPay systems in order to respond to client issues.
  • Provide our clients support regarding the resolution of issues via OnPay’s online portal and phone.
  • Effectively troubleshoot problems and identify solutions for clients as well as internal teams.
  • Respond to client inquiries promptly and professionally.
  • Ensure that documentation of client issues and resolution are comprehensive and professional.
  • Ask relevant questions to define the root cause of a problem and generate solutions.

 

Traits We Seek:

  • Responds promptly and professionally.
  • Ability to manage multiple tasks simultaneously.
  • Desires to make a meaningful impact at a fast-growing, exciting company.
  • Superior interpersonal skills with the ability to work with various types of clients.
  • Self-starter, sense of urgency.
  • Detail-oriented and very organized.
  • Problem solver who enjoys helping others.
  • Great listener while showing attentiveness, flexibility, patience, and empathy.

 

Experience and Skills:

  • Significant experience in a technical customer service role.
  • Significant experience in payroll (FPC/CPP strongly preferred).
  • College experience (degree strongly preferred).
  • Excellent written and verbal communication.
  • Xero and QuickBooks knowledge.

 

Perks:

  • Casual, team-oriented environment with solid work/life balance.
  • Three weeks paid time off/vacation plus paid holidays and generous maternity/paternity leave.
  • Medical, Dental, Vision, Short-term/Long-term Disability, and Life Insurance.
  • Free Gym Membership.
  • Industry-specific training.
  • Stocked kitchen with a variety of snacks and drinks.
  • Company lunch every week.
  • Convenient Midtown Atlanta location with free parking or monthly MARTA pass.
  • Opportunity for advancement at a rapidly growing Atlanta-based technology company.

 

If interested, please send your resume and cover message with the job title in the subject line to careers@onpay.com.

 

OnPay is an equal opportunity employer.  OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability or any other classification protected by applicable laws.