Tax Operations Manager - Full-time

OnPay is a fast-growing software company in Atlanta offering a modern cloud-based payroll, HR, and benefits solution to small businesses. We want to hear from you if you are looking to be a part of something special and join a great team in a fast-paced environment.

The Tax Operations team is responsible for providing our clients with high-level support regarding the resolution of complex tax matters via OnPay’s online portal. This role offers an exciting opportunity to build and enhance our core function. We’re looking for someone to assist with managing our Tax Operations teams by ensuring that our core function (high-level payroll tax reporting agent responsibilities) is seamlessly executed. This position reports to the Sr. Tax Operations Manager. You will support the Sr. Tax Operations Manager by fulfilling responsibilities that sponsor our team’s overall success as well as assist Mitigation and Fulfillment Team Leaders with daily priorities.




  • Skillfully manage and distribute tax mitigation team workload
  • Carry out tax fulfillment project management duties such as scheduling/workload distribution, monitoring deadlines, and maintaining issue register
  • Sustain a project manager mindset by monitoring tax mitigation deadlines on a case by case basis, rectifying SLA breaches, and identifying risks that could hinder deliverables
  • Routinely attend Team Leader 1:1s to go over team target points
  • Develop team metrics and reports to identify and assess areas of improvement
  • Promote an excellent client experience by ensuring that analyst’s project deadlines are being met and follow up on pending cases as needed
  • Oversee Tax Fulfillment project lifecycle for semi-weekly, semi-monthly, monthly, quarterly, and annual filings and ensure that tasks are executed from project start-finish.
  • Mitigate project risks prior to kick-off and work with the Sr. Tax Operations Manager to develop workarounds/resolutions as needed.
  • Complete analysis after each project lifecycle to layout critical information to be reported to Sr. Tax Operations Manager.
  • Guarantee integrity and accuracy in cash flow reporting/documentation.
  • Complete administrative tasks such as hiring/interviewing, approving, timesheets & PTO requests
  • Document issues that require development’s involvement from product and technical teams
  • Track various requests and data
  • Tend to escalation as necessary



Traits and Skills We Seek:

  • Ability to manage multiple tasks simultaneously, going from technical/financial to client interaction with ease
  • Desires to make a meaningful impact at a fast-growing, exciting company
  • Entrepreneur mentality – positive attitude with hustle, persistence, and strong work ethic
  • Superior interpersonal skills with the ability to work with various types of clients
  • Self-starter with a great sense of urgency
  • Exceedingly detail-oriented and organized
  • Problem solver who enjoys helping others
  • Solid analytical and critical thinking skills; ability to learn at a fast pace
  • Exceptional technical aptitude
  • Ability to foresee, analyze, and diagnose potential issues to mitigate risk



Education and Experience:

  • Experience in a technical service role
  • Experience in payroll and taxes (strongly preferred)
  • College experience (degree strongly preferred)
  • Excellent written and verbal communication
  • Experience administering client information in a database
  • Advanced technical and computer skills – Microsoft Suite, CRM, Adobe Acrobat, internal databases
  • Ability to interpret technical file schemas
  • Ability to critically read and construct meaning to numerical information and data
  • Ability to construct meaningful reports from various data
  • Ability to interpret technical file schemas
  • Ability to critically read and construct meaning to numerical information and data
  • Ability to construct meaningful reports from various data



Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.




  • Casual team-oriented environment with solid work/life balance
  • Flexible Work Options
  • Competitive pay rates with eligible increases
  • Three weeks paid time off plus paid holidays and generous maternity/paternity leave
  • Medical, Dental, Vision, Short-term/Long-term Disability, and Life Insurance
  • Industry-specific training
  • Stocked kitchen with a variety of snacks and drinks
  • Convenient location at Ponce City Market
  • Ponce City Market employee discounts & more!
  • Opportunity for advancement at a rapidly growing Atlanta-based technology company



OnPay is an equal opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.