Client Experience Specialist – Full-Time

OnPay is a fast-growing software company in Atlanta offering a modern cloud-based payroll, HR, and benefits solution to small businesses. We want to hear from you if you are looking to be a part of something special and join a great team in a fast-paced environment.

The Client Services team is responsible for helping our clients identify and resolve issues in a simple and transparent way. We fully understand that it is our client’s success that makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

 

 

Duties/Responsibilities:

  • Provide Tier 1 customer support
  • Learn and navigate OnPay systems in order to respond to client issues
  • Provide our clients support regarding the resolution of issues via the online portal, phone, and chat
  • Effectively troubleshoot problems and identify solutions for clients as well as internal teams
  • Respond to client inquiries promptly and professionally
  • Ensure that documentation of client issues and resolution are comprehensive and professional
  • Ask relevant questions to define the root cause of a problem and generate solutions

 

 

Traits and Skills We Seek:

  • Excellent customer service skills
  • Respond promptly and professionally to customer inquiries
  • Must be coachable and willing to learn
  • Ability to manage multiple tasks simultaneously.
  • Desires to make a meaningful impact at a fast-growing, exciting company.
  • Superior interpersonal skills with the ability to work with various types of clients.
  • Self-starter, sense of urgency.
  • Detail-oriented and very organized.
  • Problem solver enjoys helping others.
  • Great listener while showing attentiveness, flexibility, patience, and empathy.

 

 

Education and Experience

  • 1 year of customer service experience
  • College experience (degree strongly preferred).
  • Excellent written and verbal communication.
  • Xero and QuickBooks knowledge.

 

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

 

 

Perks:

  • Casual team-oriented environment with solid work/life balance
  • Flexible work options
  • Competitive pay rates with yearly merit increases
  • Three weeks paid time off plus paid holidays and generous maternity/paternity leave
  • Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance and 401(k)
  • Industry-specific training
  • Stocked kitchen with snacks and drinks
  • Opportunity for advancement at a rapidly growing Atlanta-based technology company
  • Convenient location at Ponce City Market
  • Ponce City Market employee discounts & more!

 

 

Opportunity for advancement at a rapidly growing Atlanta-based technology company.

 

OnPay is an equal opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.